Muddy Puddles Farm & Guest House

These Booking Conditions apply to all reservations made directly through our website or by contacting us. By completing a booking, you agree to the conditions below.

1. Prices & Payment

Room prices are shown per room, per night. There are no optional extras — everything included in your stay will be clearly shown during the booking process.

Payment terms depend on the booking method you choose. Some bookings may require payment in advance, while others may allow payment on arrival.

For more details, see our Terms & Conditions.

2. Booking Confirmation

A booking is confirmed once you receive a confirmation email. If you do not receive one, please contact us so we can check your reservation.

3. Arrival & Departure

Check‑in is from 15:00. Check‑out is by 11:00.

If you need different times, please ask — we will help where possible.

You can also add dedicated rules here if you want: Check‑in and Check‑out Rules

4. Changes to Your Booking

If you need to change your dates, number of guests, or any details, please contact us as soon as possible. Changes depend on availability and may affect the price.

5. Cancellation Policy

Cancellations follow the policy shown during the booking process. No‑shows may be charged the full amount.

If you want a standalone cancellation page, tap here: Cancellation Policy

6. Guest Responsibilities

Guests agree to follow our House Rules during their stay. Failure to follow them may result in the booking being cancelled without refund.

7. Damage

Guests are responsible for any damage caused to the room, furnishings, or property. Charges may apply for repair or replacement.

8. Maximum Occupancy

Each room has a maximum occupancy for safety and comfort. Bookings must not exceed this number unless agreed in advance.

9. Pets

Pets are welcome only by prior arrangement. Owners must ensure pets are well‑behaved and do not disturb other guests or animals.

10. Privacy

We collect only the information needed to process your booking. For full details, see our Privacy Policy.

11. Governing Law

These Booking Conditions are governed by the laws of Bulgaria.