Last updated: 07/05/2006
At Muddy Puddles Farm & Guest House, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
1. Who We Are
Muddy Puddles Farm & Guest House Kovachevets, Targovishte Province, Bulgaria Email: adam@muddypuddlesfarm.com
We operate this website and manage all bookings made through it.
2. Information We Collect
a) Information you provide
When you:
- make a booking
- send a message through our contact form
- email us directly
…we collect:
- Name
- Email address
- Phone number
- Booking dates and details
- Number of guests
- Any message or special request you include
b) Information collected automatically
When you visit our website, WordPress automatically collects:
- IP address
- Browser type
- Device type
- Pages visited
- Essential cookies required for the site to function
We do not use advertising or tracking cookies.
3. How We Use Your Information
We use your information to:
- Process and manage your booking
- Communicate with you about your stay
- Respond to enquiries
- Improve our website and services
- Meet legal obligations for accommodation providers
We do not sell or share your data with marketers.
4. Booking Information (MotoPress Hotel Booking)
Our booking system stores your reservation details securely. This information is used only for:
- confirming and managing your booking
- contacting you before or during your stay
- required record‑keeping under Bulgarian accommodation laws
5. Cookies
Our website uses:
- Essential cookies (required for the site to work)
- Booking system cookies (to remember your selected dates and room)
We do not use analytics, advertising, or tracking cookies.
6. How Long We Keep Your Data
We keep booking records for the period required by Bulgarian law. Messages and enquiries are kept only as long as needed to respond.
7. Your Rights
You may:
- request a copy of your personal data
- ask us to correct inaccurate information
- ask us to delete your data (where legally possible)
- withdraw consent for non‑essential processing
To exercise these rights, email: adam@muddypuddlesfarm.com
8. Third‑Party Services
We may use trusted third‑party providers for:
- website hosting
- email services
- payment processing (if enabled in future)
These providers only receive the information necessary to perform their services and must protect it.
9. Security
We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
