Privacy Policy — Muddy Puddles Farm
Last updated: 29 March 2026
Muddy Puddles Farm (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR).
This policy applies to all visitors to our website and all guests who make enquiries or bookings with us.
1. Who We Are
Muddy Puddles Farm ул. „Георги Димитров“ № 83 7852 с. Ковачевец Popovo Municipality, Targovishte Region Bulgaria
Email: adam@muddypuddlesfarm.com
We are the data controller for the personal information collected through our website and booking system.
2. What Personal Data We Collect
Booking Information
When you make a reservation or enquiry, we collect:
- Full name
- Email address
- Phone number
- Booking dates and guest details
- Special requests you choose to provide
Payment Information
Depending on how you choose to pay:
- Online payments: processed securely by third‑party providers (e.g., Stripe, PayPal). We do not store card details.
- Bank transfer: we receive your name and payment reference.
- Cash on arrival: no payment data is stored.
Website & Analytics Data
Through Google Analytics (via Site Kit by Google), we collect:
- IP address (anonymised)
- Device type
- Browser type
- Pages visited
- Time spent on the site
- General location (city-level)
This helps us understand how visitors use our website.
Cookies
Our website uses cookies for:
- Essential site functions
- Analytics (only after consent via our cookie banner)
You can manage your preferences at any time.
3. Why We Collect Your Data
We collect your information for the following purposes:
- To process and confirm your booking
- To communicate with you about your stay
- To comply with Bulgarian legal requirements for guest registration
- To improve our website and services
- To ensure the security and proper functioning of our website
We do not send marketing emails or newsletters.
4. Legal Basis for Processing
Under GDPR, we process your data on the following bases:
- Contract: to manage your booking and stay
- Legal obligation: to comply with Bulgarian accommodation regulations
- Consent: for analytics cookies and optional information you choose to provide
- Legitimate interest: to maintain website security and improve user experience
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your information.
- Booking data is stored securely within our booking system (MotoPress).
- Payment data is handled by secure third‑party processors.
- Analytics data is anonymised and stored by Google.
- Access to personal data is restricted to authorised staff only.
We do not sell or share your data with third parties for marketing.
6. Who We Share Your Data With
We only share your data with:
- MotoPress Hotel Booking (to manage reservations)
- Payment processors (if you pay online)
- Google Analytics (anonymised usage data)
- Bulgarian authorities, if legally required
We do not share your data with any other third parties.
7. How Long We Keep Your Data
We retain your data only as long as necessary:
- Booking records: up to 5 years (legal requirement)
- Payment records: according to Bulgarian accounting law
- Analytics data: retained by Google according to your consent settings
- Emails and enquiries: up to 12 months
You may request deletion at any time (unless we are legally required to keep it).
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent (for cookies/analytics)
- Request a copy of your data
To exercise any of these rights, contact us at adam@muddypuddlesfarm.com.
9. Cookies and Consent
Our website uses a cookie banner to collect your consent before loading analytics cookies.
You can:
- Accept or reject non‑essential cookies
- Change your preferences at any time
- Learn more in our Cookie Policy
Essential cookies cannot be disabled as they are required for the website to function.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
adam@muddypuddlesfarm.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
